Communicating with networks and frontline teams in insurance and social protection

Branches, mobile advisers, loss adjusters, claims teams, remote work: your teams are dispersed and must apply constantly changing procedures without delay. This sector guide shows how to inform them quickly and well, prove the information was received and understood, and mobilise the network in a crisis.

What you will learn

• Make key information stand out despite email overload, thanks to the Windows pop-up and targeting.
• Distribute a procedure or a fraud alert and check understanding with a quiz, employee by employee.
• Follow a concrete scenario: a mutual insurer mobilising after a major hailstorm.