Every store aligned, without waiting for Monday's meeting.
Stores, restaurants, gyms, points of sale: your teams are on the ground, with staggered hours and frequent turnover. We Advocacy brings them head office information right on their phone.
Operations, new products, results: the whole network informed at the same time.
What makes communicating across a network difficult.
Teams who are never in front of a screen
Sales staff, crew members, coaches: they face customers all day and have no work email address.
Constant turnover
Seasonal workers, part-timers, turnover: you need to onboard quickly people who must be operational from day one.
A network to align
A commercial operation misunderstood in a store means a poorer customer experience.
The most common uses.
Commercial operations
Share the action plan, visuals and set-up instructions with every point of sale.
Information on mobile
Reach store teams without email, with sign-in by a code received by SMS.
Onboarding new starters
Welcome seasonal workers and new starters with a short journey, right on their phone.
Quick training
Product and safety quizzes, to check knowledge in a few minutes.
Tracking by point of sale
Spot the stores where information is not getting through, and act with regional managers.
Pride in belonging
Highlight team successes, from one store to the next.
Launching a commercial operation across the whole network.
Head office publishes the operation guide
Visuals, set-up instructions, sales pitch: a single piece of content for the whole network.
Store teams are notified
Notification on the phone, and email for store managers.
A five-question product quiz
Teams check their knowledge before the launch.
Regions know where to follow up
Stores where the guide has not been read are identified and called by their regional manager.
The modules involved.
The Platform plan includes the mobile app and access without email, essential for store teams.
Questions from networks.
Can part-time or seasonal employees access it?
Yes. As soon as they appear in your directory or HRIS, they receive their access by SMS. When they leave, access is removed automatically by the synchronisation.
How do you reach teams who only have a few minutes a day?
With short content, a notification at the right moment, for example at the start of a shift, and quizzes of a few questions. The app is designed to be read in under a minute.
Can we target by store, region or banner?
Yes, based on your directory attributes. Each message can target a store, a region, a banner or a job.
Can store managers publish for their team?
Yes, if you wish: you can give them publishing rights limited to their point of sale.
How long to roll out across the whole network?
Once the directory is connected, the whole network receives its access within minutes. Mainly allow time to brief your store managers so they can support their teams.
Communicating with teams in stores, restaurants and service centers
Sales staff, crew members, managers, franchisees: get information all the way to the counter.
Download the guideHow many of your points of sale actually receive your instructions?
In 30 minutes, we look with you at how information flows today between head office and your network.