Service interruptions

Solutions Use cases Service interruptions

Service interruptions

Reduce interruptions. Maintain efficiency.
Real-time information. Service interruptions

Respond quickly to limit the impact of IT interruptions

Every minute of downtime costs businesses an average of $14,000 (source: BigPanda, 2024). A simple email read too late causes confusion, slowdowns, and support overload.

However, a simple email read too late causes confusion, delays, and overloads support.

With We Advocacy, you can instantly inform your teams on all their screens (desktop, mobile, internal displays):

Pop-ups visible as soon as the incident occurs

Multi-device notifications, even outside of messaging

Integrated reporting to verify reading and restart if necessary

Result: fewer tickets, greater clarity, improved operational efficiency.

Communicate effectively for smooth maintenance

Maintenance is essential for the security, performance, and continuity of IT services.

But without proper communication, it becomes a source of disorganization: surprised users, increased tickets, loss of productivity.

We Advocacy allows you to :

Proactively inform users before, during, and after the intervention

Schedule reminders that appear at the right time

Tailor messages to the right audiences and channels

Clear, targeted, and continuous communication that optimizes your maintenance and builds trust in IT.

Immediately alert in case of failure

Computer failures do not give warning.

And when they do occur, every second counts in limiting the impact.

With our multichannel solution, you can:

Send urgent alerts (pop-up, text message, email, notification)

Target affected users based on the area or service impacted

Keep teams informed in real time about developments in the situation

You reduce support requests,
reassure users, and keep things running smoothly.

Email

in-house

Popup

desktop

Quiz

interactive

SMS

in-house

Supporting your software deployments

New software involves much more than just technical installation: it's a change in how things are done. Without clear communication, you risk confusion and resistance, user errors, and a spike in support requests.